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Questions about problem solving can be asked in a range of different ways, but some common examples of problem solving are: Effective problem solving requires a combination of creative thinking and sound analytical skills.Employers look for hires who can demonstrate each of these skills in the workplace to deliver positive outcomes.
When problems do occur, employees are expected to use their initiative and develop suitable solutions to avoid the situation escalating into something more serious.
There are many situations where problems could present themselves in the workplace, from a client concern through to assisting a technical team resolve a website or database error.
This particular skill isn’t restricted to a single sector, industry or role, though employers in the engineering and legal industries in particular tend to look for proficiency.
Consequently, questions about your problem-solving ability are commonplace in interviews.
A good problem-solving process involves four fundamental stages: problem definition, devising alternatives, evaluating alternatives and then implementing the most viable solutions.
Questions about problem solving will typically arise within a competency based interview and will require you to demonstrate your particular approach.
This could be an example of a time when you faced something unexpected, or you were approached by a client about a concern.
Managers will often relate one or more questions to the role you are applying for.
Managers would far rather employ a member of staff who can take action to resolve a problem than someone who doesn't act and relies on someone else to think of a solution.
Even if it isn't outlined as a requirement in a job description, many employers will still be evaluating your problem-solving ability throughout the application process.