Lean Six Sigma Case Studies Government

Lean Six Sigma Case Studies Government-8
In fact, there is frequently tension between these two aims.

In fact, there is frequently tension between these two aims.

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If good data is available, Six Sigma may be useful.

If not, Lean or other continuous process improvement techniques may be more appropriate.

Second, the process for receiving, approving and issuing permits was examined and made leaner.

In this case, a DMAIC (Define, Measure, Analyze, Improve, Control) analysis revealed that the turnaround time could be reduced significantly by implementing the preferred solution – online permits.

Therefore, Six Sigma professionals working in government agencies must shift their focus from financial savings, the primary goal of projects in the business world, and make added value for customers their first priority.

Lean Six Sigma Case Studies Government English Essay Editing Services

Government agencies, by their very nature, exist to administer regulations.The following example from a government agency illustrates this type of regulation.In Australia, heavy vehicle transport companies are required by law to gain permits for their vehicles to travel along routes not designated in a published “gazette.” The reason: Certain roads, bridges or structures along a route may present a level of risk.Government agencies must make efforts to avoid over-regulation.Likewise, agencies need to ensure that their administration of required regulations is as efficient as possible.Hence, improvement efforts ultimately center on improving the bottom line of the organization.A Cause-and-effect Relationship for Profit and Not-for-profit Organizations – Source: The Balanced Scorecard (Harvard Business School Press, 1996); Balanced Scorecard Step by Step for Government and Nonprofit Agencies (Wiley, 2003)(Wiley, 2003), proposed a different cause-and-effect relationship for government and nonprofits. Rather, the entity exists “to serve” and Customer is elevated to top billing.The government agency, after extensive consultation with transport companies, pledged several efficiencies. First, the gazetted network was examined in order to include more routes.This reduced the number of permits required in the first place.The left side of the figure below illustrates a possible cause-and-effect relationship between the perspectives in a for-profit organization.Note that Financial reigns supreme – although Kaplan and Norton demonstrated the importance of all perspectives, Financial still represents the final “end” – because a company’s overriding responsibility is to its shareholders.

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