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These ten steps are effective with most of the problems the team will encounter.Each step is discussed here, and end products for step completion are specified as check points for team progress.Step 1 is a critical step; it determines the overall focus of the project.
Often the PFD can dramatically help define the problem.
After the problem is well defined, Step 2 helps the team measure the extent of the problem.
The Problem Solving Model provides you a road map to continuous improvement.
As its name implies, this model is the road map to follow to solve problems. a) When the process isn't doing what it is supposed to and people don't know why.
Everyone is an expert in the problems that occur in his or her own area and should address these problems. All problems should not be addressed with the same approach.
There are some problems that are easily and suitably tackled alone.
The first step in the model is to define the problem; it does not matter if it is late shipments, stock outs, computer downtime, typos, lost messages, or an agreed upon "red bead" that everyone keeps running into.
Before you can solve the problem, you must truly understand what it is.
This means brainstorming about the process, using a Pareto Diagram to prioritize potential obstacles and creating a process flow diagram of what is currently going on.
After you have the problem defined, the model leads you through analyzing data you gather about the process, determining the root cause of the problem, and identifying possible solutions to the problem.